Success Stories

Highly likely to recommend

“Shannon Jones and her team guided us through the successful sale of our townhome, providing helpful pre-sale advice and great support throughout the entire sale and escrow process. She and Brad Jones were very knowledgeable about the local market and shared that information with us, while Kay in the office gave us great support with all the paperwork. Most importantly, I was laid while our condo was on the market so we were unable to move forward on purchasing our house. They graciously put everything on hold until we were financially ready to re-start the process: no pressure, no questions, no repeated contact. Just an assurance that once we were ready they would be willing to work with us. And once we were able to proceed they quickly set to work, gathering our criteria for what we were looking for, and helped us quickly find the home we’re in today. I would be very comfortable recommending the Jones team to friends looking to find a reliable, effective, and trustworthy realtor.”

Highly likely to recommend

“Shannon and Brad made the whole home-buying- and cross-country relocation process seamless and headache-free. We really felt taken care of not only through the purchase, but afterwards, when getting settled into our new home and community. They really care about making sure you're happy. We appreciate how honest and straightforward they were about everything, and were always available when we needed them--which was often. Meeting us at our new house with the keys and a bottle of champagne, and then taking us out to dinner once we got settled in were really sweet touches, as well.”

Highly likely to recommend

“The Shannon Jones team is second to none. They are very knowledgeable, thorough and focus on customer service. They know real estate & the market inside and out. But most of all they care about you and your family making the most important purchase of your life. They listen to your needs and execute your wishes exquisitely.”

Highly likely to recommend

“Shannon and her team have been there for me over the last 17 years. She helped me sell my home that was located just outside of Rose Park and helped me find my current home in Los Altos. Over the years, her and her staff have answered my questions about current values, the prudence of selling my home versus staying put, given me referrals for home maintenance professionals that are trustworthy, etc. Her advice is always honest and realistic. Shannon, her husband and staff have always been prompt in getting back to me and following up. They are good people! I will always use The Shannon Jones Team.”

Highly likely to recommend

“Shannon and Brad (and the whole support team) made the process of selling my home an actual pleasure. She went above and beyond my expectations in every aspect of the process. This is my fifth home sale and the experience I had with the Shannon Jones Team was by far the best - even with my short schedule. Shannon had a marketing strategy thought out even before our first meeting! She had done her research on the historic neighborhood, understood our special tax benefits, and made sure all potential buyers knew what it meant to purchase a designated historic home. When it came time to accept offers, she prepared me for offers over asking and appraisal - and how to evaluate them. At the risk of sounding over-effusive, The Shannon Jones Team should give a master class on how to market and sell houses in Long Beach (and anywhere else). Thank you to everyone on the team for making my sale an enjoyable experience.”

Highly likely to recommend

“Thanks to Shannon Jones and her amazing team we sold our house and bought a condo in about a month and a half. Shannon provided excellent advice in pricing for a quick sale. Her team hit the ground running to put our house on the market and professionally showcased it to sell quickly at the highest price possible. Brad Jones worked closely with us to find a new home. All of his advice and experience helped closed escrow in a few weeks. If you are looking for a professional team, that will get you results quickly, we highly recommend the Sharron Jones Team.”

Highly likely to recommend

“I had the privilege to sell my moms home with Shannon Jones and team. I met with Shannon and she put me at ease upon meeting. She had done her research of the area and had a strategic plan. She kept me updated from day one and any questions I had she was there. I've worked with other relators in the past and working with Shannon was by far the easiest experience. Shannon Jones and team are the BEST!! I highly recommend Shannon and her team.”

Highly likely to recommend

“From the first day I talked with Brad Jones, I knew this was the team I wanted to have to help me sell my condo. They informed me of what I needed to do to get my place ready to sell and helped me with that process. They priced it right and did a great job of advertising. The pictures were so fantastic. They kept me very well informed through the whole process. I couldn't ask for a better team.”

Highly likely to recommend

“This is the second time we worked with the Shannon Jones team and they were great to work with again. Shannon knows her stuff, tells it to you straight, and priced our house perfectly to sell. They made our house look beautiful in the marketing. We received 5 offers in a week and sold for 75K over asking! Brad helped us get our new house, working tirelessly and persistently to land us the house we wanted, even when we hadn't sold our own house yet! We had a lot of tight timelines and they kept to all of them! The rest of the team kept us informed everyday of all the documents, escrow, updates, etc. And when some things didn't go quite right at closing on our new house (with the seller, not Shannon's team) they made it right anyway! They have lots of contacts and great recommendations and help you work through all of it, sometimes doing it for you! I highly highly recommend Shannon and Brad and the whole team- I will continue to work with them in the future!”

Highly likely to recommend

“There are not enough words to explain the totally positive experience of selling my property with Shannon and her team. All my parameters were adhered to and the follow through of the whole process was above and beyond. I live out of state and never had a concern that wasn't addressed. I cannot express my gratitude enough and highly recommend this great team for your real estate needs. You will not be disappointed!”

Highly likely to recommend

“I'm so glad I chose Shannon Jones as my realtor. I was apprehensive about the whole convoluted process of selling my home, but Shannon and her team were amazing. When I finally made the decision to sell, she took my call right as her office was closing for the day. It didn't matter that everyone else in the office was leaving for the weekend, she took the time and patiently answered all of my questions. She, Brad and the entire team are knowledgeable and professional and were there for me anytime I had a question. From the beginning, with suggestions on getting my home ready, to negotiating counter offers and working with the buyer's agent, I was always kept informed. I knew I was in good hands with a team that was looking out for my best interests. Selling a home is a long, arduous process, and I can't imagine working with a more competent team. If you are planning on selling your home, I highly recommend The Shannon Jones Team - Keller Williams Realty.”

Highly likely to recommend

“We worked with Shannon Jones and her team to both buy and sell a home. We were so lucky to work with such a professional, dedicated team! Shannon was so aligned with us on exactly what we were looking for during the buying process, and we were incredibly picky and had something very specific in mind during a time where inventory was so incredibly limited. She and Brad were patient, never pushy, always in communication, and so responsive with answering questions. We eventually found a great home and had our offer accepted! When selling, their marketing helped our home go over $50k over asking! They gave us great staging feedback, had a phenomenal photographer take pictures and video tours, and held two busy back-to-back open houses. They advised us on timing and pricing for the initial listing, and we had many interested offers and multiple rounds of bidding! They were in touch and always available during escrow, and even after closing they have been checking up on us to provide guidance with the home warranty or any other questions or issues that we may have. We would absolutely work with them again!”

Highly likely to recommend

“Shannon Jones and her talented team have helped us buy and sell multiple properties in Long Beach. From our first starter home to multi unit properties, Shannon has guided us through different challenges and negotiations. She is exceptionally knowledgeable about the area and has lived in Long Beach for many years. She is part of the fabric of the community here. I highly recommend her to anyone looking to buy or sell in Long Beach.”

Highly likely to recommend

“We worked with Shannon and Brad last year to purchase our first home. They walked us through the process and genuinely heard our wants/needs. Appreciated the professionalism and patience, as it took a solid 6 months and multiple offers to find our home. Just when we were hitting fatigue with the home search, they helped us secure our first home. Would definitely recommend working with the Shannon Jones team and will most definitely work with them in the future!”

Highly likely to recommend

“The Jones team is the best. I googled “the best realtor in Long Beach” and was given a list. Shannon’s bio was the best. I am so glad I chose her. The marketing was great from photos, video, consult with a stager, and guidance. The open house was successful as a got several offers and within a few days was under contract. Escrow closed on time. I highly recommend Shannon and her entire team.”

Highly likely to recommend

“Before Shannon Jones, I don't think I knew what realtors were supposed to provide. Now that I have worked with the Shannon Jones Team, I wouldn't go anywhere else when buying or selling a home. They made the process match our expectations by asking what was important to us. They listened, and executed flawlessly. They made the most complex and stressful situation so much easier. Even after falling out of escrow 2 prior times, they kept with it and made sure they would do what they could to help get our condo sold! They kept their word throughout the process and we got it done as a team! Shannon knows whats she's doing, the team she put in place is excellent and I loved talking with all of them. They all knew what was going on with my condo and made asking questions easy. Good honest teamwork!”

Highly likely to recommend

“The Shannon Jones Team is absolutely incredible. We have worked with them on two home sales in Long Beach. Most recently we worked with the Shannon Jones team to sell our home during the pandemic and move across the country. Shannon's team did an amazing job of following state guidelines, creating alternative ways for our home to be viewed that followed protocol while making us and potential buyers feel safe. Shannon and her team is incredibly organized and provided us with our documents neatly saved on a flash drive at the close of our sale. They handled organizing virtual open houses/tours, inspections, and other aspects of the process seamless. The entire team is incredibly responsive and works together to answer questions quickly whether they big or small. The entire team is highly professional and really made a big difference. We purchased a home in another state and have worked with two other realtors and Shannon and her team remain unmatched and made all the difference for us. They truly go above and beyond for every client.”

Highly likely to recommend

“We are thrilled by the service we received throughout the sale of our home by the Shannon Jones Team. Shannon Jones and her team knowledgeably and skillfully guided us through the entire process. From the initial consultation to the listing and marketing of our home to the offer acceptance process through the close of escrow, we always had professional, responsive service. We had previously used the Shannon Jones team to originally purchase our home and we will definitely use them again for our future home purchase. We highly recommend The Shannon Jones Team!”

Highly likely to recommend

“I worked with Shannon and her team in buying a condo in the Bixby heights area of Long Beach in 2015 and had a great experience so worked with them again when I was ready to sell a in late 2020. Once I was ready to sell, her team took great pictures of my place and ensured that web and social media posting were accurate, relevant and appealing to potential buyers. While I think that may have been the best thing her team was able to do to help me secure a price just above my asking price, they didn’t stop there. Shannon helped me understand some of the pros and cons of each offer as they came in and, once we selected an offer, her team helped walk me through all the paperwork and such associated with moving through escrow and closing. Would recommend The Shannon Jones team to anyone thinking about buying or selling in the Long Beach area.”

Highly likely to recommend

“They have been the best from the beginning and they continue to be of service even after purchasing our home. I really recommend The Shannon Jones Team for all real estate needs, you will be treated kindly and with respect. Thank you for helping make our dreams come true!”

Highly likely to recommend

“I’m a returning client after buying our first home with The Shannon Jones Team. When it was time to sell our home, we couldn’t think of anyone else to trust other than The Shannon Jones Team. It was our first time selling but we were impressed after seeing Shannon’s presentation of local homes sold in the area and how we can sell ours quicker at the price we ask. She had the best photographer that took professional pictures of our home. Within a week we had multiple offers. She gave us updates and a summary report on a weekly basis as requested. If any issues emerged, her team would contact us asap. Shannon would continue to work and meet our deadline even when she got a cold, so thankful for the team’s effort in meeting the deadline we requested and taking care of all the paperwork for us.”

Highly likely to recommend

“We chose Shannon Jones and her team because they get results. Shannon and her team are accommodating and incredibly helpful. We were selling a second property in a short sale and needed some hand-holding through the process. Considering the stories we had heard about the difficulty with the banks and short sales, Shannon and her team communicated with us at every turn, walked us through what to expect and kept us calm through the process. We have recommended Shannon to our friends and coworkers. We appreciate the personal touch Shannon offers and would not hesitate to access her for any of our real estate needs.”

Highly likely to recommend

“Shannon Jones is a really good real estate agent. She was recommended to us by a friend a few years ago, when we were looking to buy a condo, and we are so glad we found her. She was wonderful to work with and made everything so easy. Since we were first time home buyers at the time, she was there to reassure us when we were having doubts and fears. We ended up with a fabulous condo. We used her again last year when we wanted to buy a house. Again, she was great in helping us sell our condo and buy our house. She is one of those rare real estate agents who actually cares about you, and wants to help you. You will not regret using her.”

Highly likely to recommend

“Working with Shannon and Brad Jones was a great pleasure. They set realistic expectations from the beginning, guided us through the whole process from start to finish, and they worked very hard to make sure that we had everything we needed. Buying a house is never an easy thing, but working with Brad and Shannon was much easier than we had expected. We highly recommend the Shannon Jones Team!”

Highly likely to recommend

“I found Shannon Jones and her team on Yelp nearly a year ago and chose them because of their awesome rating. My husband and I had a small condo in downtown Long Beach that we purchased as newlyweds, but had since outgrown (after 3 kids). We met with Shannon and her husband/partner Brad in late January 2013. Shannon and Brad know the area housing market like the back of their freaking hands! They were able to help us identify key areas to focus on based on our personal "must haves" and "nice to haves". Then, we looked at about 15 homes over the next six weeks--and get this, Shannon was finding homes for us to tour oftentimes a couple days BEFORE they were officially in the "for sale" listing system. In a competitive housing market, it was great to beat the rush and get an early look before there were 5 other families bidding on it. Anyway, after about six weeks of looking, Shannon tells me a new listing is hitting the market in two days and it matches my "dream house" wish list. Man, was she was right--and the house was slightly under our max budget. We made a quick offer (along with 3-4 other families). I was worried that we'd lose the house in a bidding war, but Shannon and her team helped us through this process and, get this, Shannon is so well-connected in the industry, having her as my realtor actually helped our offer get chosen! Other realtors know the Shannon Jones Team has their $#!+ together (excuse my French) and Shannon knows how to navigate the buying process in a thorough, but quick fashion (sellers love to have a quick escrow). Now fast forward...at some point in the buying process, we hit a brickwall with some lending issues and I was worried we'd fall out of escrow. Tada...where does Shannon and Brad hide their superhero capes? They jumped in, made some phone calls to other lending professionals they work with, and they were able to save our deal when it had gone horribly off-track. I don't think a lot of other real estate agents have the expertise or connections to even attempt what Shannon actually did (and made it look like another day at the office). Well, today, my husband and I and our three kids live in our dream home in Cypress. I'm one happy lady. Also... after we purchased our new home, we then used The Shannon Jones Team to sell our old condo in downtown Long Beach. Same great service!! This team knows how to market your home, help you get top dollar, and navigate the whole process (including any detours). Speaking of detours, we ran into issues with selling our condo due to the homeowners association (HOA) being underfunded. It took some hard work for Shannon to find a buyer who met the required bank qualifications, but ultimately, SUCCESS was soooo sweet! Shannon and Brad saved the day, AGAIN! So, after both buying and selling a property with The Shannon Jones Team, I can confidently recommend them to all my friends, family and fellow Yelpers, without any reservation. They've earned an A+++ rating from our family.”

Highly likely to recommend

“I needed to sell a house within a two months time span. I accessed the internet for real estate agents in my area and called two of them. I continued my search and saw a very impressive sales record by shannon Jones, affiliated with Keller Williams Costal Properties. I called her and she sent the paper work to start the process. Her suggestion that we select an appropriate asking price based on the recent sales in that area was key because within a few days we had two offers from an individual and a couple who turned out to be the buyers of the property. Shannon knows her craft as she is competent, thorough, and professional. From the time it was listed on the market, the property sold in less than thirty days. On the personal side, what I most appreciate about Shannon is that she accommodated me in how the paper work is done. I will be eighty years old this year but technologically still live in the previous century. I didn't like docusign, zoom, etc. So, we compromised. I appeared before the honorable lady via Zoo and she had the paper work hand delivered to me. Upon completing the paper work, I called for pickup. Of course, we followed the CDC's guideline on social distancing, mask covering, and gloves. Shannon has a noteworthy, efficient team in that they coordinate and work together as a well oiled machine. I highly recommend them to anyone who reads my review and gladly give them a five star rating. At seventy nine years old - almost eighty, I've met all types. We had a saying in my day: You have to get up early in the morning to fool an old-timer like me. I found no guise in Shannon - she's a decent human being who doesn't mind working hard to bring to closure a sale that makes the seller and agent happy. And, somehow, in this process, the buyer is also satisfied. Thanks, Shannon and team for helping me through this.”

Highly likely to recommend

“I live on the East Coast, and during the beginning of 2020, my family decided to sell our investment property in Long Beach. Since I was three time zones away, I turned to Google to research local agents. After that first phone call I had with Shannon, I knew she was the agent for me! She immediately eased my concerns about selling a home from 3,000 miles away. I could tell right away she KNEW Long Beach and had the local expertise needed. I quickly realized that when you hire the Shannon Jones Team, you get the ENTIRE team behind you. Anytime I had a question or concern, there was someone ALWAYS available! This was especially welcoming since I was so far away. She recommended local trades to complete needed touch-ups and repairs prior to listing and made sure the home looked its best. Her marketing and social media presence are TOP NOTCH. The photos and video walkthrough illustrate her team’s quality work and attention to detail. We accepted a full-price offer within a couple of weeks – and then everything changed … COVID. As the world seemed to be spinning out of control, Shannon and her team navigated the closing process for me with care and professionalism. Because of Shannon Jones, and her wonderful team, every part of the listing, selling and closing experience EXCEEDED all my expectations and was handled with exceptional service. I only wish I owned more property in Long Beach so I could continue working with the Shannon Jones Team. Give them a call – you will not regret it!!!!”

Highly likely to recommend

“We had the best experience working with Shannon & Brad Jones! This was our very first home purchase and they made it great. They were always available for us, they were not pushy at all (like some realtors can be), and they made sure to keep us updated every single step of the way. We didn't feel that they were just in it for the sale because they were very honest and up front with us about everything. If you're looking for a great Real Estate team who is on top of all the details, who will keep you informed, and who works when you need them to, then please give them a call.”

Highly likely to recommend

“The entire Shannon Jones Team is great. They helped our family sell our home and purchase a new one. The listing was second to none. The marketing and detail that they put in to sell our home yielded the highest price per square foot in our city. Fantastic communication throughout both the selling and purchasing of the homes. Selling and buying a home is never an easy process, but working with Shannon and her team made everything much easier than expected. We highly recommend The Shannon Jones Team.”

Highly likely to recommend

“Shannon and her team helped us sell our home as well as purchase our current home. As first time sellers, we did everything to get our house ready to sell and Shannon was helpful in her suggestions on improvements that would garner the best return on investment. Our house was marketed so effectively, that we had 14 offers and were in escrow after 6 days! Shannon and her team were always responsive and quick to answer any questions we had via phone, fax, email or text. All communication lines covered! For our purchase, she and her team were able to navigate the tricky process of a short sale and gave us status updates as progress was made. She made sure to keep us informed every step of the way. She is a professional, courteous and just a nice person. Her team is also a reflection of her hard work ethic and accessibility. If we ever had to do another real estate transaction we would definitely give her a call!”

Highly likely to recommend

“Hiring a Real Estate Agent is NOT the time to find the "wrong person for a job"! I'm taking this time to endorse Shannon and her team because I have had a unique vantage point. I have done business with her for well over a decade, and have been in the Real Estate business on various levels for over 18 years. Now, I'm a full time investor / landlord, and STILL a client of the Shannon Jones Team. For most of us, buying a home is the largest investment we will ever make. This is the biggest reason to find the right person. Therefore (as a full time investor) I recommend NOT working with your hairdresser, coworker, or some acquaintance just because they have a Real Estate license and do it on the side; I'd find the Agent that knows the most about the investment you are about to make. If you hire Shannon, you'll find yourself calm in what can be a nerve racking experience. Shannon is experienced, professional & is honest. If you're looking for this in an Agent, do yourself a favor!”

Highly likely to recommend

“The Shannon Jones Team made us feel very comfortable with our choice of Realtors. Professional, yet personable, we never felt pressured. They were available and happy to answer all our questions with patience and easy to understand explanations. We were very impressed with Shannon’s professional manner, yet she related to us as though we were her only client. After our mortgage lender, who has spoken with hundreds of Realtors in his career, talked with Shannon for the first time, he commented to us that he knew she would be the best Realtor for us. He could tell by only one conversation that she was professional but personable and she would work hard on our behalf.”

Highly likely to recommend

“The Shannon Jones Team did a great job for us. Moving in from out of state on a business relocation, we didn’t know the market in SoCal and were hard to please. Brad never lost patience with us and was always more than willing to show us one more property. This was our 7th real estate transaction with as many realtors and Brad and the Team were by far the best we’ve ever dealt with, hands down. Brad gave excellent advice and kept reminding us of our goals that we had stated when we first met with him. We felt like Brad really understands how stressful buying a new home while selling in another state and moving a family, really are. While Brad was outstanding to work with, the Shannon Jones Team is extremely professional and every single person we talked to was courteous and helpful. It didn’t matter which team member we got on the phone because they were all familiar with our situation and could answer any questions. Brad was extremely accessible and always got right back to us with answers or to set up viewings on short notice. Brad didn’t drop us at closing either. Our purchase had a couple complications and Brad stayed very involved acting as our advocate for weeks after closing. We are very happy homeowners and owe it all to Brad and the Shannon Jones Team. We would highly recommend the Shannon Jones Team to anyone in the area!”

Highly likely to recommend

“I have both purchased and sold a home with the Shannon Jones Team and I wouldn't dream of using another real estate agent. Shannon and her team are not only professional but efficient and friendly too! A joy to work with! Because they are so knowledgeable and reliable, they help take the stress out of the home buying/selling process.”

Highly likely to recommend

“Thank you for your great customer service. This transaction by far was the most effortless and rewarding outcome in our experience. Your team handled our needs completely. It was a pleasure dealing with The Shannon Jones Team. We hope every future customer enjoys the satisfaction and results that we had. We can’t thank your team enough for everything.”